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Bazerman and Watkins, faculty at the Harvard Business School, define predictable surprises as "an event or set of events that take an individual or group by surprise, despite prior awareness of all of the information necessary to anticipate the events and their consequences." They cite as examples the tragedy of 9/11 and Enron's collapse. Insisting theirs is not 20/20 hindsight, they explain how many disasters are preceded by clear warning signals that leaders miss or ignore. Characteristics of predictable surprises include when leaders know a problem exists and that problem does not solve itself and gets worse, the human tendency to maintain the status quo, and the reality of a small vocal minority (special interests) that benefit from inaction. Future predictable surprises include government subsidies, global warming, government's ignoring future financial obligations in medical costs and retirement commitments, and the large obligations airlines have in frequent flyer miles. This is an excellent book for library patrons in both the public and private sectors. Mary Whaley
Copyright © American Library Association. All rights reserved --This text refers to the Hardcover edition.
书籍目录:
Preface
Acknowledgments
What is a Predictable Surprise?
A Preview
PART I PROTOTYPES OF PREDICTABLE SURPRISES
2 September 11
The Costs of Ignoring a Predictable Surprise
The Collapse of Enron and the
Failure of Auditor Independence
PART II WHY DON'T WE ACT ON WHAT WE KNOW?
4 Cognitive Roots
The Bole of Human Biases
Organizational Roots
The Role of lnstitutional Failures
6 Political Roots
The Role of Special-Interest Groups
……
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书籍介绍
Bazerman and Watkins, faculty at the Harvard Business School, define predictable surprises as "an event or set of events that take an individual or group by surprise, despite prior awareness of all of the information necessary to anticipate the events and their consequences." They cite as examples the tragedy of 9/11 and Enron's collapse. Insisting theirs is not 20/20 hindsight, they explain how many disasters are preceded by clear warning signals that leaders miss or ignore. Characteristics of predictable surprises include when leaders know a problem exists and that problem does not solve itself and gets worse, the human tendency to maintain the status quo, and the reality of a small vocal minority (special interests) that benefit from inaction. Future predictable surprises include government subsidies, global warming, government's ignoring future financial obligations in medical costs and retirement commitments, and the large obligations airlines have in frequent flyer miles. This is an excellent book for library patrons in both the public and private sectors. Mary Whaley
Copyright © American Library Association. All rights reserved
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未雨绸缪:可预见的危机及其防范
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